c999 bike customer support is available 7 days a week, 24 hours a day — that's 365 days a year, including late nights and early mornings Bangladesh time.
Contact Channels:
Having your registered mobile number and a description of the issue ready when contacting support will help resolve things faster.
Contact Channels:
- Live Chat: Click the chat icon in the bottom-right corner of the website or app. An agent typically responds within 2–3 minutes. For urgent issues, this is the quickest option.
- Email: support@c999bike.com — use email for detailed issues or to send documents. Replies are typically received within 30 minutes to 2 hours.
- Telegram Channel: Join the official Telegram channel to receive updates and announcements.
- For payment issues or login problems → Live Chat
- For KYC document submission or account ban appeals → Email
- Promo & bonus updates → Telegram
Having your registered mobile number and a description of the issue ready when contacting support will help resolve things faster.
KYC (Know Your Customer) verification is mandatory on c999 bike — especially before large withdrawals. It's straightforward; you just need to upload a few documents.
Accepted ID documents (any one of the following):
For address verification (any one, issued within the last 3 months):
Steps to submit KYC:
KYC is not required for withdrawals up to ৳10,000. Beyond that amount, or upon reaching VIP status, KYC becomes mandatory.
Accepted ID documents (any one of the following):
- National ID Card (NID) — front and back
- Passport — Clear photo of the information page
- Driving license — front and back
For address verification (any one, issued within the last 3 months):
- Bank statement or mobile banking statement
- Utility bill (electricity, gas, or water)
Steps to submit KYC:
- Log in → Profile → "Verify Account"
- Upload a clear photo of your document (JPG/PNG, max 5MB).
- Hit Submit — verification is usually completed within 24–48 hours.
KYC is not required for withdrawals up to ৳10,000. Beyond that amount, or upon reaching VIP status, KYC becomes mandatory.
Yes, c999 bike offers both real-time live scores and video streaming for selected matches.
How to view live scores:
Live Streaming:
A minimum internet speed of 5 Mbps is recommended for a smooth streaming experience. Use the app's "SD Mode" to save data.
How to view live scores:
- Log in and go to the "Sports" or "Betting" section
- Click on any ongoing match — scores, overs, wickets, and more are all displayed in real time
- The scoreboard sits right alongside the live betting markets — place bets and track scores on the same page.
Live Streaming:
- Matches marked with a "Live" icon support video streaming
- A minimum balance of ৳100 is required in your account to access streaming
- Streaming is available for most IPL, BPL, Premier League, and ATP Tennis matches
A minimum internet speed of 5 Mbps is recommended for a smooth streaming experience. Use the app's "SD Mode" to save data.
c999 bike is primarily designed in Bengali for Bangladeshi users, but is also available in English and Hindi.
Steps to Change Language:
Currently Supported Languages:
The language can be changed the same way on the mobile app. Switching languages has no effect on your account balance or betting history.
Steps to Change Language:
- Tap or click the profile icon or hamburger menu in the top right corner.
- Go to "Settings"
- Select the "Language" option
- Select your preferred language — changes take effect instantly
Currently Supported Languages:
- Bengali — Default
- English
- हिन्दी (Hindi)
The language can be changed the same way on the mobile app. Switching languages has no effect on your account balance or betting history.
c999 bike offers daily check-in rewards and free spins for regular members — simply log in to claim them.
How to Claim the Daily Check-In Bonus:
Rewards for 7 consecutive daily check-ins:
Missing a day resets your streak. Free spins generally need to be used within 48 hours. Head to the Casino section and use your free spins on the designated slots game.
How to Claim the Daily Check-In Bonus:
- Log in daily — look for the "Daily Check-in" banner on the home page or under the "Promotions" section.
- Tap the banner and hit the "Claim Today's Reward" button.
- Rewards are credited to your wallet instantly — these may include free bets, bonus credits, or free spins.
Rewards for 7 consecutive daily check-ins:
- Days 1–3: ৳50–৳80 bonus credit
- Days 4–6: ৳120–৳180 bonus or 5 free spins
- Day 7: Special reward — ৳300 bonus or 15 free spins
Missing a day resets your streak. Free spins generally need to be used within 48 hours. Head to the Casino section and use your free spins on the designated slots game.
c999 bike respects members' right to self-control. You can take a temporary break or permanently close your account — both options are available.
Temporary Break (Cooling-Off Period):
Long-term Self-Exclusion:
Permanent Account Deletion:
Even after your account is closed, your previous history remains on record.
Temporary Break (Cooling-Off Period):
- Log in → Profile → Settings → "Responsible Gaming"
- Choose "Cooling-Off" — 1 day, 7 days, 15 days, or 30 days
- Takes effect immediately upon confirmation. You will not be able to log in until the period expires.
Long-term Self-Exclusion:
- Select the "Self-Exclusion" option on the same page.
- 1 month, 3 months, 6 months, 1 year, or permanent — choose any duration you need
- This cannot be reversed before the period ends
Permanent Account Deletion:
- Email support@c999bike.com with the subject: "Account Deletion Request"
- Once your balance is cleared, the account will be deleted — this takes 7 business days.
Even after your account is closed, your previous history remains on record.
As per c999 bike policy One account per person will be accessible. This is strictly maintained.
However, for other members of the same household:
Strictly not allowed:
If a duplicate account is detected, both accounts will be suspended and balances may be forfeited. If you're unsure, contact support — they'll point you in the right direction.
However, for other members of the same household:
- Different adult members of the same household (parents, siblings, spouses) may each open their own account using their individual name, mobile number, and ID document.
- If multiple household members log in from the same device, you may occasionally be asked to verify your identity
Strictly not allowed:
- Two separate accounts using the same name or ID document
- Creating accounts with false information to claim bonuses multiple times
- Operating an account using someone else's information
If a duplicate account is detected, both accounts will be suspended and balances may be forfeited. If you're unsure, contact support — they'll point you in the right direction.